Director, Customer Success - FSI

Onsite New York City, United States

customer success

greenhouse

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Job description

You will lead the Customer Success team for a major business segment in New York City. This role involves managing customer relationships and driving the adoption of advanced planning technologies.

Details

New York City, in-office work
$200,000—$271,000 USD salary
12+ years of experience in SaaS
Experience with $100M+ enterprise portfolios

The work

Own the full customer lifecycle including retention and expansion
Coach and elevate a team of Customer Success Business Partners
Act as the executive face of Anaplan for key customers
Drive adoption of AI and next-gen capabilities