Customer Success Manager (m/f/d)

Onsite Berlin

customer service

greenhouse

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Job description

You will manage customer relationships and ensure they maximize the value from our product in Berlin. This role involves driving customer retention and identifying growth opportunities.

Details

Berlin, work from office
Salary: Attractive base and bonus compensation program
Experience: Relevant professional experience in B2B customer development
Skills: Familiarity with CRM/CSM tools (e.g., Salesforce), fluent in German and English

The work

Renew and expand product usage among customers
Understand and align product features with customer business challenges
Identify risks for customers and create mitigation plans
Collaborate with sales teams to drive growth and increase presence