Customer Success Manager

Remote Remote · Remote, US

go customer success quota

greenhouse

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Job description

Join a remote team as a Customer Success Manager, focusing on client relationships and revenue growth. You'll work with established accounts to ensure they maximize their use of Keeper's cybersecurity solutions.

Details

Remote, US
1+ years of experience in Account Management or SaaS Customer Success roles
Strong technical knowledge related to software integrations
Experience working with Enterprise organizations and C-level Executives

The work

Manage a portfolio of assigned customers to ensure their success
Negotiate contract renewals, cross-sells, and upsells
Conduct quarterly business reviews with clients
Resolve customer issues and provide technical support