Customer Success Manager, SLED

Remote Remote · Remote, US

go customer success quota

greenhouse

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Job description

Join a remote team as a Customer Success Manager focused on SLED organizations. You'll work to grow revenue and build strong relationships with clients in the public sector.

Details

Remote, US
1+ years of experience in Customer Success Management with a focus on upselling and expansion
1+ years of SLED sales experience within software or tech sales
Working knowledge of Salesforce

The work

Carry a revenue quota to meet or exceed sales targets within assigned accounts
Negotiate contract renewals, cross-sells, and upsells with clients
Conduct quarterly business reviews to ensure clients are informed about vulnerabilities and new features
Resolve customer issues through collaboration with other teams and provide technical support