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Sardine

7 days ago

Support Engineering Lead

Remote · North America North America

sql full time

speedrun

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AI TL;DR

You will lead a team of Support Engineers to enhance the technical support experience at Sardine. This role combines technical expertise with people leadership in a remote-first environment.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Support Engineering Lead at Sardine?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead a team of Support Engineers to enhance the technical support experience at Sardine. This role combines technical expertise with people leadership in a remote-first environment.

Details

  • Remote - United States, West Coast preferred
  • 7+ years in technical support or related role
  • 3+ years managing technical support teams
  • Proficiency with SQL and REST APIs

The work

  • Lead, coach, and develop a team of Support Engineers
  • Own service delivery end-to-end for complex technical issues
  • Build and enforce operational processes including incident management
  • Partner with Engineering, Product, and Customer Success to advocate for customer needs