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Sardine

10 hours ago

Support Engineering Manager

Remote · North America North America

sql full time

speedrun

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AI TL;DR

You will manage a team of Support Engineers to enhance the technical support experience at Sardine. This role combines leadership with hands-on technical problem-solving in a remote environment.

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  1. What would you ship in the first month as Support Engineering Manager at Sardine?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage a team of Support Engineers to enhance the technical support experience at Sardine. This role combines leadership with hands-on technical problem-solving in a remote environment.

Details

  • Remote - North America, West Coast preferred
  • 7+ years in technical support or related role
  • 3+ years managing technical support teams
  • Proficiency with SQL

The work

  • Lead and develop a team of Support Engineers
  • Own service delivery and act as the primary escalation point for complex issues
  • Get hands-on with debugging API issues and leading incident responses
  • Build operational processes for incident management and quality reviews