Strategic Customer Success Manager

Remote Remote · USA Remote

customer success

greenhouse

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Job description

You will guide global enterprise customers in maximizing their use of CoLab's platform. This role involves strategic planning, customer engagement, and driving measurable outcomes.

Details

USA Remote
7+ years in Customer Success or related fields
Willingness to travel up to 25% of the time

The work

Own gross revenue retention and account growth
Define and communicate a customer success strategy
Lead executive engagement and success planning
Collaborate with Sales on growth strategy and account planning