ada18
6 days ago
Customer Solutions Consultant, Ada Accelerate
Remote · Remote - Canada Remote - Canada
customer experience
greenhouse
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AI TL;DR
You will support the growth and retention of Ada's self-service customers by ensuring they derive value from our platform. This role involves proactive engagement and collaboration across various teams to enhance customer success.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Solutions Consultant, Ada Accelerate at ada18?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will support the growth and retention of Ada's self-service customers by ensuring they derive value from our platform. This role involves proactive engagement and collaboration across various teams to enhance customer success.
Details
- Remote - Canada
- 2+ years of Customer Success or related experience
- Working knowledge of APIs and SaaS platforms
The work
- Provide customer success support to SMB and MME customers
- Leverage internal tools to surface actionable customer insights
- Design and execute automated and human-touch engagement strategies
- Collaborate with various teams to align resources and share insights