Customer Solutions Consultant, Ada Accelerate

Remote Remote · Remote - Canada

customer experience

greenhouse

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Job description

You will support the growth and retention of Ada's self-service customers by ensuring they derive value from our platform. This role involves proactive engagement and collaboration across various teams to enhance customer success.

Details

Remote - Canada
2+ years of Customer Success or related experience
Working knowledge of APIs and SaaS platforms

The work

Provide customer success support to SMB and MME customers
Leverage internal tools to surface actionable customer insights
Design and execute automated and human-touch engagement strategies
Collaborate with various teams to align resources and share insights