Customer Solutions Consultant, Ada Accelerate

Remote Remote · Remote - United Kingdom

customer experience

greenhouse

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Job description

You will support the growth and retention of self-service customers at Ada. Your role involves ensuring customers derive value from our platform through proactive engagement and support.

Details

Remote - United Kingdom
2+ years of Customer Success or related experience

The work

Provide customer success and support to SMB and MME customers
Leverage internal tools to surface actionable customer insights
Design and execute automated and human-touch strategies for revenue and retention
Collaborate with various teams to align resources and share insights