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endorlabs

7 days ago

Customer Reliability Engineer

Onsite · Palo Alto, CA Palo Alto, CA

pythonjavascripttypescriptawsdockerkubernetesgcpazure customer solutions

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AI TL;DR

You will provide high-level technical support and engineering solutions for customer issues in Palo Alto. This role involves diagnosing complex product behavior and building tools to enhance customer reliability.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Reliability Engineer at endorlabs?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide high-level technical support and engineering solutions for customer issues in Palo Alto. This role involves diagnosing complex product behavior and building tools to enhance customer reliability.

Details

  • Palo Alto, CA, work from office
  • 5+ years of experience in a customer-facing Tier 3 or software engineering role
  • Skills: Go, Python, JavaScript/TypeScript, AWS, Docker, Kubernetes, GCP, Azure

The work

  • Own technical escalations from first report to resolution
  • Lead response to global and customer-specific incidents
  • Investigate unexpected product behavior and provide clear paths to fixes
  • Design and build internal tools and automations to improve support efficiency