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6sense

2 days ago

Senior Digital Program Manager

Hybrid · United States, Remote United States, Remote

sql revenue coe

greenhouse

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AI TL;DR

You will manage and enhance the digital engagement engine for Customer Success at 6sense. This role requires a proactive approach to building and executing customer engagement programs using Gainsight.

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  1. What would you ship in the first month as Senior Digital Program Manager at 6sense?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage and enhance the digital engagement engine for Customer Success at 6sense. This role requires a proactive approach to building and executing customer engagement programs using Gainsight.

Details

  • Remote, United States
  • 4–6+ years in Customer Success Operations or lifecycle programs
  • 3–5 years of hands-on Gainsight Building experience
  • Proficiency with Salesforce integrations and SQL

The work

  • Own the strategy and roadmap for digital programs across the customer lifecycle
  • Design and launch automated journeys in Gainsight
  • Track engagement and identify gaps in customer outreach
  • Build and maintain dashboards and reports for CS Leadership