Deputy Director, Support Transition

Onsite New York, New York, United States

development

greenhouse

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Job description

You will lead the transition to a new support model in the ACLU's Development Department in New York. This role involves assessing current operations and guiding teams through organizational changes.

Details

New York, in-office 2 days per week
$196,369 annual salary
Experience managing a BBCRM support team

The work

Conduct discovery of support teams to assess current operations
Update service level agreements and perform gap analysis
Prepare teams for transition through training and resource planning
Oversee SKT and BIA teams, ensuring efficiency and collaboration