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blackduck

3 days ago

Application Support Engineer

Onsite · Tokyo, Japan Tokyo, Japan

sqlkubernetesjava 4610 - customer support (gqp)

greenhouse

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AI TL;DR

You will provide technical support to customers, helping them resolve complex software issues. This role requires strong problem-solving skills and collaboration with various teams.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Application Support Engineer at blackduck?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support to customers, helping them resolve complex software issues. This role requires strong problem-solving skills and collaboration with various teams.

Details

  • Tokyo, Japan, work from office
  • ¥7,000,000—¥10,000,000 JPY
  • 2+ years of experience in technical support or software development
  • Proficiency in C/C++ and/or Java

The work

  • Serve as the Single Point of Contact (SPOC) for strategic customers
  • Diagnose and resolve complex technical issues via phone, email, and online meetings
  • Collaborate with R&D and peers to provide effective solutions
  • Manage case queues effectively in a fast-paced environment