airbnb
6 days ago
Customer Service Partner Operations Manager, Mandarin Speaking (Tokyo Based)
Onsite Tokyo, Japan
sql
community support
greenhouse
Match & cover letter
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Job description
Join Airbnb as a Partner Operations Manager in Tokyo, focusing on customer service management. You will oversee partner performance and ensure high-quality support for the community.
Details
- Tokyo, Japan, full-time position
- 8+ years of experience in customer service or operations, with 5+ years in partner management
- Fluency in Mandarin and English required
- Visa sponsorship not available
The work
- Manage the performance of partners and services to ensure quality support
- Collaborate with internal functions to analyze performance and implement improvements
- Report on performance and progress to leadership
- Drive strategic initiatives and continuous improvement opportunities