MongoDB
2 days ago
Associate Technical Services Engineer (Tues-Sat Shift)
Hybrid · Milan Milan
pythonjavascriptnodeawskubernetesjavarubykafkagcpazure
technical support emea
greenhouse
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AI TL;DR
Join MongoDB's Technical Services team in Milan to support customers with complex database challenges. You'll leverage your technical skills to enhance customer experiences and contribute to internal projects.
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Job description
Join MongoDB's Technical Services team in Milan to support customers with complex database challenges. You'll leverage your technical skills to enhance customer experiences and contribute to internal projects.
Details
- Milan, hybrid working model (Tues-Sat Shift)
- 3–4 years of experience in technical support or customer-facing engineering role
- Skills: Python, Java, JavaScript, Go, Ruby, AWS, Azure, Kubernetes, Kafka
The work
- Resolve complex customer questions on architecture, performance, and security
- Advocate for customer needs with product management and development teams
- Contribute to software development of support tools for performance and diagnostics
- Share technical knowledge with team members through training and documentation