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Okta

9 days ago

Developer Support Engineer

Onsite · Bengaluru, India Bengaluru, India

javascriptnodeazure customer support-740

greenhouse

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AI TL;DR

You will provide technical support for customers using our Customer Identity SaaS platform in Bengaluru. This role involves managing support cases and collaborating with various teams to ensure customer satisfaction.

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  1. What would you ship in the first month as Developer Support Engineer at Okta?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for customers using our Customer Identity SaaS platform in Bengaluru. This role involves managing support cases and collaborating with various teams to ensure customer satisfaction.

Details

  • Bengaluru, work from office
  • 3+ years in Technical Support or Software Engineering
  • Skills: JavaScript, Node.js, Azure

The work

  • Support and maintain enterprise clients on the Customer Identity SaaS solution
  • Take full ownership of incoming support tickets from intake to resolution
  • Manage support ticket operational workflows to meet SLAs
  • Collaborate with Engineering, Product, and Customer Success teams on escalations