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afresh

9 days ago

Senior Support Engineer I

Remote · Remote - United States Remote - United States

pythonsql engineering

greenhouse

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AI TL;DR

You will handle complex technical escalations and drive initiatives to improve support processes at Afresh. This role requires deep expertise in data engineering and strong communication skills to collaborate across teams.

AI match

Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Senior Support Engineer I at afresh?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will handle complex technical escalations and drive initiatives to improve support processes at Afresh. This role requires deep expertise in data engineering and strong communication skills to collaborate across teams.

Details

  • Remote - United States
  • $130k to $195k + meaningful early stage equity
  • 5+ years in technical support engineering, solutions engineering, or data engineering
  • Skills: Python, SQL

The work

  • Own complex escalations related to data mapping defects and integration failures
  • Lead initiatives to improve ticket deflection rates and reduce escalations
  • Build tooling using SQL and Python to automate support processes
  • Mentor Tier 1 and Tier 2 engineers and create documentation for support