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6sense

10 days ago

IT Support Specialist

Remote · United States, Remote United States, Remote

python business technology

greenhouse

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AI TL;DR

You will provide IT support to a global workforce while managing modern workplace technologies. This role involves hands-on troubleshooting and improving IT operations through automation.

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Interview prep for this job

  1. What would you ship in the first month as IT Support Specialist at 6sense?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide IT support to a global workforce while managing modern workplace technologies. This role involves hands-on troubleshooting and improving IT operations through automation.

Details

  • Remote, United States
  • $73,577.25 - $103,913.30
  • 3+ years of experience
  • Skills: Python, Microsoft 365, macOS, Windows, Teams, Slack, Zoom, Okta, Entra ID, SSO, MFA, Intune

The work

  • Provide Tier 1 and Tier 2 support through various channels.
  • Manage user lifecycle processes including onboarding and offboarding.
  • Administer and troubleshoot identity-related services.
  • Develop scripts and automations to improve efficiency.