cockroachlabs
9 days ago
Manager, Technical Support (APAC)
Onsite · Bangalore, India Bangalore, India
sqlkubernetes
engineering
greenhouse
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AI TL;DR
You will lead a team of Technical Support Engineers in Bangalore, ensuring quality support for customers using CockroachDB. Your role includes managing incidents and collaborating across departments to enhance service delivery.
AI match
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Interview prep for this job
- What would you ship in the first month as Manager, Technical Support (APAC) at cockroachlabs?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will lead a team of Technical Support Engineers in Bangalore, ensuring quality support for customers using CockroachDB. Your role includes managing incidents and collaborating across departments to enhance service delivery.
Details
- Bangalore, India, work from office
- 3+ years of people management experience
- Skills: SQL, Kubernetes
The work
- Lead and mentor a team of Technical Support Engineers
- Act as Incident Manager for customer incidents in the APAC region
- Monitor support metrics and set performance goals
- Collaborate with other departments to resolve cross-functional issues