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BlueCargo

12 days ago

Customer Operations Analyst

Onsite · Los Angeles, CA, US / New York, NY, US United States

$70,000–$110,000 / year operationsfull-times18

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AI TL;DR

You will ensure clients receive accurate freight audits while collaborating with various teams. This role offers growth opportunities within the company.

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  1. What would you ship in the first month as Customer Operations Analyst at BlueCargo?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will ensure clients receive accurate freight audits while collaborating with various teams. This role offers growth opportunities within the company.

Details

  • Los Angeles, CA or New York, NY, US, work from office
  • $70,000–$110,000 USD per year
  • Experience in operations, customer service, or account management in logistics/transportation

The work

  • Oversee and execute day-to-day audit processes for client freight invoices
  • Manage the Vendors Onboarding, EDI integration, SOPs and customization
  • Collaborate with Customer Success Managers, Product, and Engineering teams
  • Support clients by managing disputes, claims, and other exceptions