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Landeed

12 days ago

Senior Customer Relationship Manager

Onsite · Hyderabad, TS, IN / Hyderabad, Telangana, IN

₹45,000–₹90,000 / year operationsfull-times22

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AI TL;DR

You will manage customer requisitions and lead the online operations team in Hyderabad. This role focuses on stakeholder communication, upsell management, and ensuring customer success workflows are efficient.

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Job description

You will manage customer requisitions and lead the online operations team in Hyderabad. This role focuses on stakeholder communication, upsell management, and ensuring customer success workflows are efficient.

Details

  • Hyderabad, relocation mandatory
  • ₹45,000–₹90,000 per year
  • 6+ years of experience in CRM operations
  • Hands-on experience with CRM platforms

The work

  • Maintain daily communication with stakeholders about customer requisitions
  • Lead the online operations team and set performance targets
  • Oversee upsell initiatives and track performance against targets
  • Coordinate between online and offline teams for customer success