Customer Success Manager

Onsite Longmont, Co

go success (docketly)

greenhouse

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Job description

You will manage a portfolio of enterprise law firm clients, focusing on their satisfaction and growth. The role involves data analysis, client meetings, and technical integrations.

Details

Longmont, CO, full-time in-office
$70,000-$80,000 depending on experience
3–5 years in customer success or account management
Skills in data analysis and AI tools

The work

Conduct weekly account analysis and lead quarterly business reviews
Manage escalations and identify expansion opportunities
Set up EDI and API integrations for clients
Utilize AI tools for analysis and drafting