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MongoDB

5 days ago

Associate Technical Services Engineer II

Hybrid · Toronto Toronto

pythonjavascriptnodeawsjavarubyazure technical support amer

greenhouse

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AI TL;DR

You will provide technical support to customers using MongoDB applications in Toronto. This role involves problem-solving and collaboration with clients to enhance their experience with our products.

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Job description

You will provide technical support to customers using MongoDB applications in Toronto. This role involves problem-solving and collaboration with clients to enhance their experience with our products.

Details

  • Toronto, hybrid model with 3 days in office
  • $82,000—$130,000 CAD
  • Experience in systems administration, distributed systems, or database architecture
  • Skills in Python, Java, JavaScript, Node.js, Go, Ruby, AWS, Azure

The work

  • Resolve complex customer challenges related to MongoDB architecture and performance
  • Advocate for customer needs with product management and development teams
  • Contribute to internal projects, including support tools for performance and diagnostics
  • Provide exceptional customer service and technical expertise