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abnormalsecurity

1 day ago

Customer Success Manager, Canada (Toronto)

Remote · Remote - Canada Remote - Canada

csm & renewals

greenhouse

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AI TL;DR

You will manage customer relationships and ensure successful onboarding and adoption of our platform. Your role involves collaboration with various teams to enhance customer satisfaction and retention.

AI match

Solid listing · 60/100 against the market band on this page.

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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage customer relationships and ensure successful onboarding and adoption of our platform. Your role involves collaboration with various teams to enhance customer satisfaction and retention.

Details

  • Remote - Canada
  • Base salary range: $108,800—$128,000 CAD
  • 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or support roles
  • Proficiency with CRM and case management tools such as Salesforce and Jira

The work

  • Act as the main point of contact for assigned customers, developing strategic relationships
  • Deliver regular business reviews, communicating ROI and aligning on success metrics
  • Promote awareness and usage of key platform features and provide ongoing education
  • Proactively monitor customer health and manage escalations with internal teams