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cpisecurity

28 days ago

Genesys Cloud Engineer

Onsite · Charlotte, North Carolina, United States Charlotte, North Carolina, United States

sqlazure it

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AI TL;DR

Join CPI Security as a Genesys Cloud Engineer in Charlotte, North Carolina, focusing on optimizing our contact center technology. You'll collaborate with various teams to enhance our Genesys Cloud CX environment and improve productivity.

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  1. What would you ship in the first month as Genesys Cloud Engineer at cpisecurity?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join CPI Security as a Genesys Cloud Engineer in Charlotte, North Carolina, focusing on optimizing our contact center technology. You'll collaborate with various teams to enhance our Genesys Cloud CX environment and improve productivity.

Details

  • Charlotte, North Carolina, in-office
  • 5+ years of enterprise contact center or telecommunications experience
  • 3+ years of hands-on Genesys Cloud CX administration or engineering experience
  • Skills: SQL, Azure

The work

  • Own the configuration and optimization of Genesys Cloud outbound dialing capabilities
  • Design and maintain outbound campaigns and contact lists
  • Monitor dialer performance and recommend improvements
  • Troubleshoot campaign execution and routing issues