Analyst, Enterprise Service Desk

Remote Remote · Remote in US

enterprise service desk-healthcare

greenhouse

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Job description

You will be the first point of contact for IT support requests, ensuring a high-quality client experience. Your role involves troubleshooting and resolving various technical issues remotely.

Details

Remote in the US
2-5 years of experience with Microsoft environments required
Associate's Degree in Technology or related field required
Network+ and Security+ certifications preferred

The work

Serve as the first point of contact for IT-related support requests
Troubleshoot and resolve basic desktop, software, network, and hardware issues
Maintain accurate documentation of all support requests and solutions
Assist clients with installation, configuration, and usability of devices