airbnb
6 days ago
Customer Service Partner Operations Manager, Mandarin Speaking (Singapore Based)
Onsite Singapore
sql
community support
greenhouse
Match & cover letter
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Job description
You will manage customer service operations for Airbnb partners in Singapore, ensuring high-quality support. This role requires fluency in Mandarin and English, along with strong analytical skills.
Details
- Singapore, full-time, on-site
- 8+ years of experience in customer service or operations, with 5+ years in partner management
- Skills: SQL, data analysis, performance management
The work
- Oversee partner performance and ensure high-quality support for the community
- Collaborate with internal functions to drive performance improvements
- Present performance reports to leadership
- Identify and implement continuous improvement opportunities