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Figma

18 hours ago

Business Systems Analyst

Remote · San Francisco, CA • New York, NY • United States San Francisco, CA • New York, NY • United States

sqlfigma customer operations and support

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AI TL;DR

Join Figma's Operations & Strategy team to enhance our customer support systems. You'll optimize Zendesk and collaborate across teams to improve workflows and user experience.

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  1. What would you ship in the first month as Business Systems Analyst at Figma?
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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

Join Figma's Operations & Strategy team to enhance our customer support systems. You'll optimize Zendesk and collaborate across teams to improve workflows and user experience.

Details

  • San Francisco, CA or New York, NY, in-office
  • $105,000—$245,000 USD annual salary
  • 3+ years of experience as a Zendesk administrator or Business Systems Analyst
  • Skills: SQL, Go, Figma

The work

  • Own and optimize the COS Zendesk environment
  • Lead improvements to ticket classification and queue design
  • Administer Decagon and its integration with Zendesk
  • Create and maintain documentation across systems