Senior Customer Care Manager

Onsite OneDegree Hong Kong Office

hong kong - odhk customer care

greenhouse

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Job description

You will lead the Customer Care team at OneDegree in Hong Kong, ensuring high service standards and exceptional customer service. This role involves training team members and resolving complex customer cases while analyzing feedback for continuous improvement.

Details

Hong Kong, OneDegree Office
5-7 years of experience in customer service management
Bachelor’s degree required
Experience in General insurance industry and holder of IIQE paper 1 & 2 licenses

The work

Lead the Customer Care team to deliver professional advice and exceptional service
Provide training and coaching to team members
Resolve complex customer cases effectively
Analyze customer complaints and recommend improvements