2026 Support Associate - Korean&English(Seoul)

Onsite Seoul

customer experience group (ceg)

greenhouse

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Job description

You will provide customer support in Korean and English while working in Seoul. This role involves handling inquiries and resolving booking issues for Agoda's customers and partners.

Details

Seoul, work from office
Competitive compensation with performance-based incentives
24/7 rotational shifts, including weekends and public holidays
Strong customer focus and excellent spoken and written Korean skills required

The work

Deliver outstanding service to guests and partners via phone, email, and chat
Handle a high volume of inquiries and deliver accurate, timely resolutions
Take end-to-end ownership of booking issues such as changes and cancellations
Collaborate with Team Leaders and other teams to resolve complex cases