Scaled Customer Success Manager

Remote Remote · Remote - US: Select locations

cxs - success - amer (sub team)

greenhouse

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Job description

You will manage customer success for mid-market and small business clients at Dropbox. Your role involves driving customer engagement and ensuring renewal readiness through targeted strategies.

Details

Remote - US: Select locations
$126,800—$193,100 USD
4+ years of experience in B2B SaaS Customer Success or related roles

The work

Own adoption, customer health, and renewal readiness across a scaled customer portfolio
Provide focused engagement for a priority group of customers and deliver executive-level updates
Design and execute targeted campaigns to help customers adopt key capabilities
Manage shared inbound customer email channels and triage questions and requests