University Grad | Customer Experience Associate

Remote Remote · New York, NY (HQ)

customer experiencefulltime

ashby

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Job description

You will support customers by resolving issues related to Ramp's financial software. This role involves deep product knowledge and collaboration with various teams to ensure smooth operations.

Details

New York, NY, remote work available
$60,000-$70,000 salary based on location
Full-time position

The work

Engage with customers via live calls, email, and chat to resolve issues
Diagnose problems across various product areas including payments and accounting integrations
Manage escalations end-to-end and ensure timely follow-up
Utilize and provide feedback on AI tools to improve customer experience