Okta
Sep 21
AI Trainer
Onsite · Toronto, Ontario, Canada Toronto, Ontario, Canada
customer acceleration-731
greenhouse
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AI TL;DR
Join Okta as an AI Trainer to enhance customer support experiences through AI. You'll analyze data and optimize AI interactions to improve customer satisfaction.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as AI Trainer at Okta?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
Join Okta as an AI Trainer to enhance customer support experiences through AI. You'll analyze data and optimize AI interactions to improve customer satisfaction.
Details
- Toronto, Ontario, Canada, work from office
- $124,000—$186,000 CAD annual salary
- Experience in AI training, prompt engineering, or conversational design
The work
- Own the AI agent's conversational quality and tone
- Develop and deploy prompt engineering techniques and training materials
- Monitor and analyze AI agent performance metrics
- Collaborate with teams to translate customer insights into AI training plans