Instacart
20 days ago
Director of Customer Success
Remote · Canada - Remote (ON, AB, BC, or NS Only) Canada - Remote (ON, AB, BC, or NS Only)
professional services
greenhouse
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AI TL;DR
You will lead the Customer Success organization at Instacart, focusing on value realization for enterprise clients. This remote role requires strong leadership in a fast-paced environment.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Director of Customer Success at Instacart?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will lead the Customer Success organization at Instacart, focusing on value realization for enterprise clients. This remote role requires strong leadership in a fast-paced environment.
Details
- Remote in Canada (ON, AB, BC, or NS only)
- 8+ years of experience in enterprise customer success or account management
- Direct leadership of a customer success organization
- Experience with a CS book of business over $1000M+ ARR
The work
- Lead the Customer Success organization for the Enterprise Solutions portfolio
- Build and develop a senior consultative Customer Success team
- Manage senior managers and set standards for customer success metrics
- Partner with cross-functional teams to ensure smooth account transitions