Director of Customer Success

Remote Remote · United States - Remote

professional services

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will lead the Customer Success organization at Instacart, focusing on value realization for enterprise software. This remote role involves managing a team and collaborating with various departments to enhance customer engagement and outcomes.

Details

Remote across the United States and Canada
8+ years of experience in enterprise customer success or account management
Direct leadership of a customer success organization with a book of business over $1000M+ ARR

The work

Lead the Customer Success organization for the Enterprise Solutions portfolio
Build and develop a senior consultative Customer Success team
Manage senior managers and set standards for customer success metrics
Partner with other departments to ensure smooth account transitions and growth