Bilingual Customer Experience Specialist

Remote Remote · United States - Remote

care customer experience

greenhouse

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Job description

You will provide customer support for Instacart's diverse community while working remotely. Flexibility in your schedule is essential to meet customer needs throughout the day.

Details

Remote work in the United States
Full-time, 40 hours per week
Salary range: $17.31—$21.88 USD depending on location
1+ years in a customer-facing role

The work

Handle live customer contacts via phone, chat, and email
Navigate complex workflows to resolve order and account issues
Conduct thorough investigations into customer issues
Proactively identify patterns and suggest improvements