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Elastic

7 days ago

Customer Architect

Onsite · Austria; Germany; Switzerland Austria; Germany; Switzerland

customer architects - emea

greenhouse

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AI TL;DR

You will work closely with customers to ensure they effectively adopt and utilize Elastic solutions. This role involves defining technical success plans and providing ongoing support to enhance customer satisfaction and drive revenue growth.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Architect at Elastic?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will work closely with customers to ensure they effectively adopt and utilize Elastic solutions. This role involves defining technical success plans and providing ongoing support to enhance customer satisfaction and drive revenue growth.

Details

  • Germany, onsite work required
  • Fluency in German & English required
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field preferred
  • Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer

The work

  • Collaborate with the account team to provide technical support
  • Define technical success plans for customers
  • Ensure a successful customer journey from onboarding to adoption
  • Identify and eliminate technical frictions to promote smoother adoption