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Cloudflare

3 days ago

Customer Experience Manager - French and Spanish or Portuguese Speaking

Hybrid Hybrid

customer renewals

greenhouse

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AI TL;DR

You will manage the customer journey from onboarding to renewals while building strategic relationships. Your role involves driving customer success and maximizing retention through effective engagement and data analysis.

AI match

Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Experience Manager - French and Spanish or Portuguese Speaking at Cloudflare?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage the customer journey from onboarding to renewals while building strategic relationships. Your role involves driving customer success and maximizing retention through effective engagement and data analysis.

Details

  • Lisbon, Portugal, Hybrid
  • €50,000 - €69,000 annual salary
  • Minimum of 3 years in Customer Success/Account Management
  • Fluency in French AND Spanish or Portuguese required

The work

  • Manage customer engagement across the entire lifecycle from onboarding to renewal
  • Act as a trusted advisor to help customers adopt Cloudflare products
  • Negotiate and execute renewal contracts while maintaining accurate forecasts
  • Analyze data to identify selling opportunities and drive customer success