Customer Success Manager, Scaled Accounts

Onsite Tokyo

customer success

greenhouse

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Job description

You will help customers in Japan maximize their use of Asana through tailored engagement strategies. This role is based in Tokyo and focuses on driving customer satisfaction and retention.

Details

Tokyo, office-centric hybrid schedule
3+ years in Account Management or Customer Success
Native or professional fluency in Japanese, business-level English proficiency

The work

Engage with customers through time-bound 1:1 and scaled engagements
Consult on change management and deliver strategic business reviews
Empower customers to become self-sufficient Asana champions
Collaborate with Sales and Renewals to identify account risks and expansion opportunities