Customer Success Manager - Named Accounts

Onsite Tokyo

customer success

greenhouse

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Job description

You will support and grow Asana's largest customers in Tokyo. Your role involves guiding customers to successfully deploy and adopt Asana across their organizations.

Details

Tokyo, office-centric hybrid schedule
5+ years of experience in Customer Success or Account Management
Fluency in Japanese required; proficiency in English preferred

The work

Maintain ownership of a portfolio of strategic customers
Co-create joint customer impact plans with success metrics and strategies
Execute on all phases of the customer journey, including deployment and change management
Analyze customer usage to identify risks and opportunities for engagement