New Relic
1 day ago
Desktop Support Technician
Remote · San Francisco, California, USA San Francisco, California, USA
pythonjavascript
it
greenhouse
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AI TL;DR
Join New Relic's IT Support team in San Francisco, providing technical support in a Mac environment. You'll handle inquiries, configure hardware, and support users globally.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Desktop Support Technician at New Relic?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
Join New Relic's IT Support team in San Francisco, providing technical support in a Mac environment. You'll handle inquiries, configure hardware, and support users globally.
Details
- San Francisco, office-based
- $43.08—$53.85 USD per hour
- 5+ years of experience supporting Mac hardware
- Skills: Python, Javascript
The work
- Respond to internal support inquiries in person and via Slack/email
- Configure and setup IT hardware, including laptops and printers
- Provide technology enablement service and training
- Install, configure, and troubleshoot software packages