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New Relic

1 day ago

Desktop Support Technician

Remote · San Francisco, California, USA San Francisco, California, USA

pythonjavascript it

greenhouse

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AI TL;DR

Join New Relic's IT Support team in San Francisco, providing technical support in a Mac environment. You'll handle inquiries, configure hardware, and support users globally.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Desktop Support Technician at New Relic?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join New Relic's IT Support team in San Francisco, providing technical support in a Mac environment. You'll handle inquiries, configure hardware, and support users globally.

Details

  • San Francisco, office-based
  • $43.08—$53.85 USD per hour
  • 5+ years of experience supporting Mac hardware
  • Skills: Python, Javascript

The work

  • Respond to internal support inquiries in person and via Slack/email
  • Configure and setup IT hardware, including laptops and printers
  • Provide technology enablement service and training
  • Install, configure, and troubleshoot software packages