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Fastly

14 days ago

Customer Support Engineer

Onsite · Austin, TX; Chicago, IL; Denver, CO; Houston, TX; New York City, NY Austin, TX; Chicago, IL; Denver, CO; Houston, TX; New York City, NY

pythonjavascriptawsrustrubygcpazure service delivery - cse

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AI TL;DR

Join Fastly as a Customer Support Engineer to assist customers with technical inquiries and troubleshooting. This entry-level role offers opportunities for career growth while working closely with experienced engineers.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Support Engineer at Fastly?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Fastly as a Customer Support Engineer to assist customers with technical inquiries and troubleshooting. This entry-level role offers opportunities for career growth while working closely with experienced engineers.

Details

  • Austin, TX; Chicago, IL; Denver, CO; Houston, TX; New York City, NY, in-office work
  • $90,650 - $108,780 salary
  • 2-4 years in a technical support, sysadmin, or network-focused role
  • Skills: Python, JavaScript, Go, Ruby, Rust, VCL

The work

  • Resolve technical inquiries primarily through email and ticketing systems
  • Review customer configurations and debug VCL logic and cache behavior
  • Guide customers through the Fastly Control Panel and API
  • Assess impact and urgency on cases and escalate to Engineering as needed