ElevenLabs
20 days ago
Customer Success - DACH
Onsite · Germany
revenue
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AI TL;DR
You will manage customer success for ElevenLabs' clients in the DACH region, focusing on technical and commercial outcomes. This role involves onboarding, advising on deployment, and driving revenue growth.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Customer Success - DACH at ElevenLabs?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage customer success for ElevenLabs' clients in the DACH region, focusing on technical and commercial outcomes. This role involves onboarding, advising on deployment, and driving revenue growth.
Details
- Remote-first, can work from Germany, Austria, or Switzerland
- 5+ years of experience in Customer Success or Account Management
- Fluent in German and English
The work
- Run onboarding and enablement across ElevenLabs' platform
- Advise customers on production deployment and monitor usage data
- Own commercial outcomes for a defined book of business
- Identify and drive expansion opportunities and renewals