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Progyny Global

4 hours ago

Senior Lead Claims Operations (m/f/x)

Onsite · Berlin Berlin

business operations

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AI TL;DR

You will lead a claims team in Berlin, focusing on improving operations and member experience. This role combines team leadership with hands-on involvement in complex claims processing.

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Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Lead Claims Operations (m/f/x) at Progyny Global?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead a claims team in Berlin, focusing on improving operations and member experience. This role combines team leadership with hands-on involvement in complex claims processing.

Details

  • Berlin, work from office
  • 5+ years of experience in claims or insurance operations
  • Professional fluency in English

The work

  • Lead and develop the claims team through coaching and quality reviews
  • Handle complex or escalated claims and support processing during high demand
  • Drive improvements to internal claims processing tools and member-facing experiences
  • Review contracts and claims documentation for regulatory compliance