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WhereverSIM

4 hours ago

Customer Support Specialist (m/w/x)

Remote · Hamburg Hamburg

system and network administration

arbeitnow

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Source: arbeitnow

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AI TL;DR

You will provide technical support to B2B customers while improving processes and communication. This role requires a blend of customer service skills and technical knowledge in a flexible work environment.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Support Specialist (m/w/x) at WhereverSIM?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support to B2B customers while improving processes and communication. This role requires a blend of customer service skills and technical knowledge in a flexible work environment.

Details

  • Hamburg, remote work available
  • Experience in technical customer service or IT support required
  • Fluent in German (C2) and solid English (B2) skills

The work

  • Provide 1st and 2nd level technical support via email, phone, or ticket system
  • Ensure service quality by monitoring SLA times and keeping customers informed
  • Develop FAQs and tutorials for customers
  • Identify patterns and improve support processes