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Exa

11 hours ago

Support Engineer, PAYGO

Remote Remote

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AI TL;DR

As a Support Engineer for PAYGO, you'll assist developers and companies with their inquiries about Exa's services. This role offers a chance to learn about the company and its products while addressing customer needs.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Support Engineer, PAYGO at Exa?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

As a Support Engineer for PAYGO, you'll assist developers and companies with their inquiries about Exa's services. This role offers a chance to learn about the company and its products while addressing customer needs.

Details

  • Remote, based in the US
  • $115K – $225K salary, offers equity
  • Programming experience required
  • Early-career candidates are welcome

The work

  • Own the PAYGO queue and answer complex customer inquiries
  • Debug issues with the API and provide working fixes
  • Triage production issues and escalate as necessary
  • Identify potential enterprise customers from PAYGO accounts