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leakshield GmbH

14 hours ago

Werkstudent Customer Success & Sales (all gender)

Hybrid · Berlin Berlin

customer service

arbeitnow

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Source: arbeitnow

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AI TL;DR

You will support customer inquiries and convert trial users into paying customers at leakshield in Berlin. This role involves direct communication with hundreds of clients and collaboration with management.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Werkstudent Customer Success & Sales (all gender) at leakshield GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will support customer inquiries and convert trial users into paying customers at leakshield in Berlin. This role involves direct communication with hundreds of clients and collaboration with management.

Details

  • Berlin, work from office
  • 20 hours per week, student contract
  • Very good German and good English required
  • Experience with messaging tools preferred

The work

  • Respond to customer inquiries via WhatsApp, Telegram, and email
  • Engage trial users and inbound leads to convert them to paid plans
  • Reactivate inactive and former customers systematically
  • Maintain customer status in the CRM