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Heidi

1 day ago

Founding Customer Success Manager - DACH

Onsite · Berlin Berlin

phoenix gtm

arbeitnow

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AI TL;DR

Join Heidi as a Customer Success Manager to help healthcare providers adopt our AI Care Partner. You'll manage customer journeys and ensure successful implementations across Germany.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Founding Customer Success Manager - DACH at Heidi?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Heidi as a Customer Success Manager to help healthcare providers adopt our AI Care Partner. You'll manage customer journeys and ensure successful implementations across Germany.

Details

  • Berlin, work from office
  • €70K – €85K base salary plus OTE
  • 2+ years in a customer success role at a SaaS company
  • Familiarity with Germany’s healthcare ecosystem

The work

  • Own customer outcomes and ensure measurable success
  • Lead onboarding and training for new customers
  • Track and improve metrics along the customer journey
  • Develop tailored adoption plans to maximize user engagement